Standards flushed down the pan at this store ~ Tesco-Complaint

Saturday, May 16, 2009

Standards flushed down the pan at this store


On Tuesday 12th May I stopped off on my way to work in your Colney Hatch Lane store. It was around quarter to seven in the morning and I just wanted to grab some lunch for the day. As I have a 50 mile journey I thought I would quickly use the customer toilets.... I'm sorry to say I didn't!!


I went into the toilets and I have to say I was very shocked and disappointed with what I was confronted with. The three cubicles and hand washing area were all absolutely filthy to the point they couldn't be used. There was rubbish and toilet roll all over the place but worst of all there was excrement and blood all over the walls and toilet seats. I know the toilets cant be checked every minute of every day but to make matters worse, as I was going in through the female toilet door I passed a member of staff coming out..... (and she wasn't a cleaner!!)

As there were only two checkouts I waited at one and was going to mention it to a member of staff but then a third till was opened... By the time I had listened to the two cashiers shouting and arguing with each other across the four tills between distance them I was running late so I had to leave. They were arguing about the new till opener being too lazy to go to the warehouse to get their own carrier bags and leaving the first till with none. They were shouting to each other to shut up and stop moaning etc etc much to the embarrassment of all the customers.

Up to this point I have never had any reason to even think about complaining about any aspect of Tesco but I was truly shocked by this store..... it also made me think..... if the stores senior management are happy for the customer areas to be like this what must the staff only and food storage areas be like?

Cassandra Paton, Biggleswade, Bedfordshire.

41 comments:

Anonymous said...

Yesterday i visited your Dover Store at Whitfield and purchased a small Television Combo at your electrical departementvalue £129.97 at 12.13hrs and must say the staff were very nice and helpful.(Then it all went down hill).I pushed my trolley through one of your till outlets and waited for my wife who needed to purchase some other shopping items and the female till Operator said to my wife i hope you do not mind but i hope you have paid for the item in my basket.As i was not told about this until we left the store i could not pursue it further at the time otherwise i would have most certainly have reported this remark to your duty manager.The womans name on the till was called Christine and over remarks like this she should be either disciplined or dismissed as Staff like this do your Company no favours.I have been a Tesco Shopper for many years now and also have my Broadband with you please look into this serious matter. B

letterhead said...

Well, it doesn't look very appealing..

Business cards printing said...

I saw a similar scene in the Tesco where I live. Mind you Sainsbury's loos are not the Plaza hotel either...

Rgds
Henry
http://www.alrightprinting.com/london_printing.html

billy liar said...

You should do what I do and use the changing rooms as a toilet.
That should teach theme a valuable lesson in Customer Service

Anonymous said...

To the poster with the television. Now i don't work for Tesco. But here is how i read the situation. You buy a TV, its in your trolley but then you take it near a till area. Now if there was no visable way of telling that you have paid for the TV, then why shouldn't the cashier be able to ask if you have paid for that TV? For all they know you could just be walking out the door with it. Im sure they are probably trained to be alert to theft. If she said in these words "i hope you've paid for that tv" which i doubt, then yes they need a bit of brushing up on customer service skills, but politely asking wether you have paid for something not given to the cashier to scan but taken through the checkout is a bit of a no brainer question really.

Anonymous said...

"Anonymous billy liar said...

You should do what I do and use the changing rooms as a toilet.
That should teach theme a valuable lesson in Customer Service"

No, it'll just tell they have chavs like you who use the store!

Anonymous said...

Do you not think the standards of the customer areas reflect customers attitudes aswell as staff?

The toilet situation is a customers fault and to be fair on the cleaners, would you clean excrement off a wall for minimum wage?

Anonymous said...

this is because of the dirty people who use the toilets and have no idea how to behave

Anonymous said...

this is because of the dirty people who use the toilets and have no idea how to behave

Anonymous said...

I have been trying desperately to find a name whom I could contact regarding a conplaint regarding your store in Forfar. My complaint has gone on all summer. I have not set foot in your Forfar branch all summer. The store managers name is Paula Robb who is a very rude individual and I have know idea why she is being kept within Tescos. I just keep getting a Sue Shearer - Team Leader on email or on the phone and she cannot give me a name or address of anyone I can contact to rid this problem as she says that she is the highest person I can talk with at Tesco.

I have been a very good customer of Tescos for many years but that has stopped this year I would rather travel 40 miles away to Asda.

Yours

Anneg

Anonymous said...

I like what you guys tend to be up too. This type of clever work
and coverage! Keep up the terrific works guys I've you guys to my blogroll.

my page: Mario Lemieux Authentic Jersey

Anonymous said...

Pretty section of content. I just stumbled upon your web
site and in accession capital to assert that I acquire
actually enjoyed account your blog posts. Anyway I will be subscribing to your
feeds and even I achievement you access consistently fast.


Here is my website: Jordan Femme

Anonymous said...

Just want to say your article is as amazing. The
clarity in your post is just spectacular and i could assume you
are an expert on this subject. Well with your permission let me to grab your RSS feed to keep updated with forthcoming post.

Thanks a million and please keep up the gratifying work.


Feel free to surf to my site - Converse

Anonymous said...

I've been exploring for a bit for any high quality articles or blog posts on this sort of space . Exploring in Yahoo I finally stumbled upon this site. Reading this info So i am satisfied to show that I have a very just right uncanny feeling I came upon exactly what I needed. I so much no doubt will make sure to do not disregard this site and provides it a glance on a constant basis.

Feel free to visit my webpage ... Cheap Nike Jerseys

Anonymous said...

It's hard to find well-informed people on this subject, however, you seem like you know what you're
talking about! Thanks

My blog :: Cheap NFL Jerseys

Anonymous said...

Howdy! I know this is kinda off topic nevertheless I'd figured I'd ask.
Would you be interested in trading links or maybe guest authoring a blog post or vice-versa?
My website covers a lot of the same topics as yours and
I believe we could greatly benefit from each other.
If you're interested feel free to send me an email. I look forward to hearing from you! Awesome blog by the way!

Here is my site :: Michael kors

Anonymous said...

Thanks very nice blog!

My homepage - Abercrombie Et Fitch

Anonymous said...

I will right away clutch your rss feed as I can not find your e-mail subscription hyperlink or e-newsletter service.
Do you've any? Kindly permit me know so that I could subscribe. Thanks.

My homepage ... Louis Vuitton Handbags

Anonymous said...

Pretty section of content. I just stumbled upon your site and in
accession capital to assert that I acquire in fact enjoyed
account your blog posts. Anyway I'll be subscribing to your feeds and even I achievement you access consistently fast.

my blog post; Click Here

Anonymous said...

I hardly leave a response, however i did a few searching and wound up here "Standards flushed down the pan at this store".
And I actually do have 2 questions for you
if it's allright. Is it simply me or does it look as if like some of the comments come across like left by brain dead people? :-P And, if you are writing on other places, I would like to keep up with everything new you have to post. Could you make a list of all of your social sites like your twitter feed, Facebook page or linkedin profile?

Also visit my blog - Cheap Louis Vuitton Handbags

Anonymous said...

Thank you for the auspicious writeup. It in fact was a
amusement account it. Look advanced to more added agreeable from
you! However, how can we communicate?

my webpage Cheap Louis Vuitton Bags

Anonymous said...

hello there and thank you for your information – I've certainly picked up something new from right here. I did however expertise several technical points using this website, since I experienced to reload the site many times previous to I could get it to load correctly. I had been wondering if your web host is OK? Not that I am complaining, but slow loading instances times will sometimes affect your placement in google and could damage your high-quality score if advertising and marketing with Adwords. Anyway I'm adding this RSS to my e-mail
and could look out for a lot more of your respective
fascinating content. Ensure that you update this again soon.


Also visit my site: Abercrombie France

Anonymous said...

Quality content is the important to be a focus for the users to pay a visit
the web page, that's what this site is providing.

Feel free to surf to my webpage Nike Air Jordan

Anonymous said...

Pretty nice post. I just stumbled upon your blog and wished to say that I've really enjoyed browsing your blog posts. After all I will be subscribing to your rss feed and I hope you write again very soon!

My web blog; www.tedxyse.com

Anonymous said...

It's hard to find educated people for this topic, however, you sound like you know what you're talking about!
Thanks

Here is my web site - Cheap Jerseys

Anonymous said...

It's really a cool and useful piece of info. I'm satisfied that you simply shared this helpful info
with us. Please keep us up to date like this. Thank you for sharing.



Review my blog post :: slc-wireless.com

Anonymous said...

I have read so many articles on the topic of the blogger lovers however this post is really a fastidious post, keep it up.


Also visit my weblog :: Gafas De Sol Oakley

Anonymous said...

Does your blog have a contact page? I'm having a tough time locating it but, I'd like to
shoot you an e-mail. I've got some recommendations for your blog you might be interested in hearing. Either way, great blog and I look forward to seeing it develop over time.

Also visit my web page ... Wholesale NFL Jerseys

Anonymous said...

Nice blog right here! Additionally your site so much
up fast! What host are you the use of? Can I am getting your affiliate hyperlink on your host?
I desire my website loaded up as quickly as
yours lol

Review my page - Louis Vuitton Outlet

Anonymous said...

fantastic submit, very informative. I wonder why the opposite experts of this sector do not notice this.
You should continue your writing. I am confident, you have
a huge readers' base already!

Also visit my web page ... More hints

Anonymous said...

Hi to every one, because I am in fact keen of reading this web site's post to be updated regularly. It contains nice data.

My weblog More Help ()

Anonymous said...

Hello, I think your site might be having browser compatibility issues.

When I look at your website in Opera, it looks fine but when opening in Internet Explorer, it has some overlapping.
I just wanted to give you a quick heads up! Other then that, great
blog!

Look into my site: Chaussures De Foot Pas Cher

Anonymous said...

Thanks for every other informative website. Where else may I
am getting that type of info written in such a perfect manner?
I have a challenge that I'm just now running on, and I've been
on the glance out for such info.

Also visit my webpage: Sac Guess Pas Cher

Anonymous said...

I rarely comment, but i did some searching and wound up here "Standards flushed down the pan at this store".
And I do have some questions for you if you don't mind. Is it just me or does it look like some of these remarks look as if they are left by brain dead visitors? :-P And, if you are writing on other sites, I'd like to keep up with anything new you
have to post. Could you make a list of every one of all your social pages like
your twitter feed, Facebook page or linkedin profile?



Here is my blog; Soldes Air Jordan

Anonymous said...

An impressive share! I've just forwarded this onto a friend who has been doing a little homework on this. And he actually ordered me lunch simply because I stumbled upon it for him... lol. So let me reword this.... Thank YOU for the meal!! But yeah, thanks for spending the time to talk about this subject here on your site.

My page Nike Air Max

Anonymous said...

It's remarkable for me to have a site, which is useful for my know-how. thanks admin

Visit my site :: Kobe 8 Shoes

Anonymous said...

My brother recommended I might like this web site. He was totally right.
This post truly made my day. You cann't imagine simply how much time I had spent for this info! Thanks!

Here is my homepage: Michael Kors *nysacpr.org*

Anonymous said...

I seriously love your website.. Very nice colors & theme.
Did you create this amazing site yourself? Please reply
back as I'm looking to create my own website and would love to find out where you got this from or just what the theme is called. Thanks!

Also visit my blog LeBron James Shoes 2013

Unknown said...

cheap oakley sunglasses
nike air force 1
polo ralph lauren outlet online
yeezy boost 350 v2
nike outlet
fitflops sale clearance
sac longchamp pas cher
coach outlet
fred perry
christian louboutin
mt0612

chenlili said...

nike store uk
supreme clothing
north face
ugg outlet
north face
kobe 11
jordan 12
adidas jeremy scott
christian louboutin
michael kors outlet
chenyingying20180309

yanmaneee said...

moncler
vapormax
coach factory outlet
golden goose
cheap jordans
nike air max 270
yeezy boost 350 v2
off white jordan 1
off white clothing
nike outlet